Terms and Conditions

Welcome to Dellows Interiors ("we", "us", or "our"). These Terms and Conditions govern your use of our website and the purchase of goods from our online store. By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.

1. Company Information

Dellows Interiors, a company registered in England and Wales with company number 16044197. Our registered office is at 10 Buckland Road, Pen Mill Trading Estate, Yeovil, BA21 5EA. You can contact us at dellowsemp@gmail.com or 01963 846571.

2. Eligibility

By placing an order through our website, you warrant that:

  • You are legally capable of entering into binding contracts;

  • You are at least 18 years old;

  • You are a resident of the United Kingdom; and

  • You are accessing our site from the United Kingdom.

3. Products and Descriptions

We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order or cancel it.

4. Pricing and Payment

All prices are inclusive of VAT and are displayed in British Pounds (£). Delivery charges are calculated at checkout and are clearly displayed before you complete your purchase.

We accept payment through [List Accepted Payment Methods]. Payment must be received in full before goods are dispatched.

5. Order Confirmation

After placing an order, you will receive an email acknowledging receipt of your order. This does not mean that your order has been accepted. Acceptance of your order will occur when we send you a confirmation email that the goods have been dispatched.

6. Delivery

We aim to dispatch orders within [Insert Timeframe, e.g., 2-3 working days]. Delivery times may vary depending on your location and the availability of the products.

Delivery is deemed complete once the goods are delivered to the address you provided. Risk of loss and damage to the goods passes to you upon delivery.

7. Cancellation and Returns

7.1 Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days after the day you receive the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email). You may use the model cancellation form provided below, but it is not obligatory.

7.2 Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a delivery method other than the least expensive standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss results from unnecessary handling by you.

We will make the reimbursement without undue delay and not later than:

  • 14 days after the day we receive back from you any goods supplied; or

  • (if earlier) 14 days after the day you provide evidence that you have returned the goods.

You must send back the goods without undue delay and in any event not later than 14 days from the day you communicate your cancellation. You will bear the direct cost of returning the goods.

7.3 Exceptions to the Right to Cancel

The right to cancel does not apply to:

  • Goods made to your specifications or clearly personalised;

  • Sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.

8. Faulty or Misdescribed Goods

If the goods you receive are faulty or misdescribed, you have the right to a refund, repair, or replacement in accordance with the Consumer Rights Act 2015. Please contact us at dellowsemp@gmail.com to arrange a return.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of [Your Company Name] or its content suppliers and is protected by UK and international copyright laws.

10. Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

Subject to the above, we shall not be liable for any indirect or consequential losses arising out of or in connection with your use of our website or the purchase of goods.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page and, where appropriate, notified to you by email.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Unit 4 Gibbs Marsh Farm
Stalbridge Sturminster
Newton Dorset DT10 2RU,

dellowsemp@gmail.com

I/We [] hereby give notice that I/We [] cancel my/our [*] contract of sale of the following goods:

Ordered on []/received on []:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.